Frequently Asked Questions

  • Eyelash extensions are individual synthetic lashes that are carefully applied to your natural lashes to enhance length, curl, and fullness. Each set is customized to suit your eye shape, lifestyle, and desired look — from natural elegance to full glamour.

  • Eyelash extensions typically last 2–4 weeks, depending on your natural lash cycle and aftercare. To maintain a full look, we recommend refills every 1–3 weeks.

  • Yes — when applied by trained professionals using high-quality products. At Pink Élan Lash, we prioritize lash health, precise isolation, and lightweight materials to protect your natural lashes at all times.

  • No. Properly applied extensions should not damage your natural lashes. Damage usually occurs from incorrect application or improper aftercare. Our technicians focus on lash integrity, balance, and long-term lash health.

    • New Sets: 50–90 minutes, depending on style and fullness

    • Refills: 45–60 minutes

    We take the time needed to ensure precision and consistency — never rushed.

    • Arrive with clean lashes (no makeup, oils, or mascara)

    • Avoid caffeine before your appointment

    • Contact lenses are not recommended during service

    • Avoid water, steam, and oil-based products for the first 24 hours

    • Gently cleanse lashes regularly with a lash-safe cleanser

    • Avoid rubbing or pulling your lashes

    • Brush daily with a clean spoolie

  • Yes, but we recommend:

    • Avoiding waterproof mascara

    • Using oil-free makeup and removers

    • No lash curlers on extensions

  • We offer a personalized consultation at every appointment. Your lash artist will consider your eye shape, natural lashes, and lifestyle to create a look that complements you — not overwhelms you.

  • We don’t follow trends — we refine them.

    Pink Élan Lash blends technical precision with an elevated aesthetic, offering:

    • Customized lash design

    • Premium materials

    • Consistent results

    • A calm, boutique experience in New York City

  • Yes. Our members enjoy:

    • 15% off all lash services

    • Priority booking access

    • Exclusive birthday treats

    • Referral rewards

    🌟Membership appointments must be booked through the Membership Appointment page after login.

✨ Pink Élan Lash - Lash Care Guide

To keep your lashes looking beautiful and lasting longer, please follow these care tips:

💎 Keep lashes dry for the first 24 hours.

The adhesive needs time to fully set. Avoid water, steam, and heavy sweating during this period.

💎 Avoid mascara and lash curlers.

They can weaken the extensions and cause premature shedding.

💎 Clean gently with an oil-free cleanser.

After washing, lightly brush your lashes with a clean spoolie to keep them neat and fluffy.

💎 Avoid excessive heat and humidity.

Steam rooms, saunas, and swimming pools may affect retention.

💎 Be gentle with your lashes.

Avoid rubbing your eyes or sleeping face-down to maintain fullness.

💎 Schedule regular refills.

We recommend a touch-up every 2–3 weeks to keep your lashes fresh and flawless.

💎 Support your natural lashes.

If your natural lashes are fine or sparse, a nourishing lash serum can help strengthen and condition them.

💎 Use a lash cleanser regularly.

Keeping your lash line clean helps maintain healthy lashes and improves retention.

🌟 Still have questions?

Not every question fits neatly into an FAQ. If you’d like personalized advice on lash styles, refills, or memberships, feel free to reach out — our team is happy to guide you.